Before you start the number porting process, you will need the following information:

From an Ooma Telo or Ooma Hub

You can port the telephone number from your residential Ooma device (Telo or Hub) to your Ooma Office system by contacting Customer Care.

From an outside carrier

The process of porting your number away from your current phone provider to Ooma is simple. Number porting is supported by most outside carriers, but before you initiate this process you will want to confirm that your phone number is eligible for porting. You can check whether your phone number can be ported to Ooma by visiting http://www.ooma.com/business-choose-number/.

Important: Do not cancel your current phone service until all your numbers are successfully transferred to Ooma. If you are transferring a subset of your phone numbers to Ooma, you will need to work with your existing provider to separate the numbers you will transfer from those you wish to keep with your current provider to two separate accounts. If you do not take this step, you risk losing all your numbers when the porting process is complete.

Note: If your DSL service is delivered on the same line as your phone service, you cannot proceed with a number port until you separate these two services. You can ask your current DSL provider for a “stand-alone” or “dry-loop” DSL connection. If you do not separate these two services, you may lose your DSL service after your number port completes.

You can start the number porting process by following these instructions:

  1. Log into office.ooma.com as an administrator and navigate to Porting under the Account tab.
  2. Read the instructions carefully and then click Start Number Porting.
  3. Fill in the Number Port Request with the following account information:

    • The type of phone number you want to port (landline or cell phone)
    • Your current telephone service provider
    • Your current provider’s account number
    • The type of Internet connection you are using
  4. Next you will need to enter the main phone number associated with your account. If you are porting multiple phone numbers from the same provider, you will add them all on this screen by clicking the button for additional entries.
  5. For the next step, you will need to fill in your phone’s service address and the first and last name of the account holder. This information must match the information on your phone bill.
  6. Finally, you will need to select your main Ooma phone number, and then confirm that you understand the terms and conditions of the number port and sign with a digital signature.

We have outlined the timeline that a standard number port will take in a separate article, although results may vary. While you are waiting, you can start using Ooma Office with your existing phone number right away by forwarding incoming calls from your phone number to your temporary Ooma Office number. For more information on how to do this, please visit your current provider’s knowledgebase.