You can create a Ring Group by following these instructions:

  1. Log into as an administrator and navigate to the Configure tab.
  2. Click Add and select Ring Group from the dropdown menu.
  3. Give your Ring Group a name and choose its ringing mode:
    • Simultaneous: The phones of all users in the Ring Group will ring simultaneously until someone answers.
    • Sequential: The phones of users in the Ring Group will ring one at a time until the call is answered.
  4. Click Add Members. Your display will automatically populate with all the users that can be assigned to your new Ring Group, as shown below: add members Click right arrow to add the users that should ring when this ring group is dialed.
  5. Visit the Advanced tab to configure additional Ring Group settings, including:
    • Ring duration on each extension: The number of seconds (or rings) that your Ring Group will wait before transferring to another extension or voicemail.
    • If no one answers then: Choose whether unanswered calls go to another extension or directly to voicemail.
    • Select user: Choose the voicemail or extension that unanswered calls will be sent to.
  6. Visit the Access Number tab to configure the Ring Group’s internal extension and to select its direct access number. A phone number has been pre-selected based on your company’s main phone number, but you can choose a new one by clicking on the suggested number.
  7. Save your changes to complete the Ring Group setup.