Sometimes a phone call needs to be addressed by multiple people. Ooma Office can transfer calls to another extension or to a voicemail box. There are several different types of call transfer available:
Blind transfer (one-step)
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer.
Attended transfer (two-step)
An attended transfer allows you to announce or explain the call, or to ensure that the person receiving the call is available before sending the call over.
Direct transfer to an extension’s voicemail
A direct transfer to an extension’s voicemail sends the caller to the destination mailbox without any interaction with the person who owns the voicemail box.
Choose a topic from the list below to learn more about call transfer: