Threat Security is a monitoring system that scans the websites you visit for threats to your computer’s security and the safety of your personal information. By preventing you from visiting sites that contain malware, botnets, phishing scams, and other content that are designed to cause personal harm, Threat Security will keep you and your devices from accessing dangerous content.

Please note that in order to protect your privacy Ooma Internet Security will never inspect sites related to health care, finance, and banking.

  1. What are the different levels of Threat Security?
    1. Basic Level
    2. Advanced Level (recommended)
  2. How can I turn Threat Security on?
  3. How will I know what level of protection is right for my home?
    1. Basic Level
    2. Advanced Level (recommended)
  4. Can I enable Threat Security for some computers but not others?
  5. Can I enable different levels of Threat Security for different devices on my network?
  6. Is there a way for an adult to bypass Threat Security?

What are the different levels of Threat Security?

There are two different levels of Threat Security:

Basic Level

The basic level of Threat Security prevents access to any non-secured site that contains malware and other threats to the security of your computer or your personal information. Enabling this option protects all devices on your network from malicious websites and downloads without any further action on your part.

The advanced level of Threat Security adds another layer of protection beyond the basic level. In addition to acting as a catch-all for non-secured websites, emails, and downloads, the advanced level of Threat Security extends the same level of protection from secured (HTTPS) sites. We recommend opting into this level of protection as malware is found increasingly often on supposedly-secure sites. Taking steps to protect your devices is more important now than ever.

In order to take advantage of this level of Threat Security, you must install an SSL certificate on every device that you wish to protect. This certificate gives permission for Ooma Internet Security to inspect Internet traffic from secured sites. If you have already installed the certificate found under Safe Search, then you do not need to install it again.

How can I turn Threat Security on?

You can turn on Threat Security by following these instructions:

  1. Log into My Ooma and navigate to Threat Security under the Security tab.
  2. Check the box beside “Enable Threat Security” to turn on the basic level of Threat Security.
  3. If you wish to turn on the advanced level of Threat Security, check the box beside “Enable Advanced Threat Security (Recommended).”
    Note: You will need to click the “Download Certificate” button to download an SSL certificate onto every device on which Advanced Threat Security is enabled. You can learn more about installing the SSL certificate by visiting our FAQ.
  4. Click Save to confirm your changes.

How will I know what level of protection is right for my home?

There are two levels of Threat Security:

Basic Level

The basic level of Threat Security prevents access to any non-secured site that contains malware and other threats to the security of your computer or your personal information.

The advanced level of Threat Security extends the same level of protection that the basic level offers to secured (HTTPS) sites.

We recommend opting into the advanced level of protection, as malware is found increasingly often on supposedly-secure sites.

Can I enable Threat Security for some computers but not others?

No. When you turn on basic Threat Security, all devices on your Internet network will be protected.

Can I enable different levels of Threat Security for different devices on my network?

Yes. In order to take advantage of the advanced level of Threat Security, you must install an SSL certificate on every device that you wish to protect. Only devices on which you have installed the SSL certificate will be protected by the advanced level of Threat Security. This certificate gives permission for Ooma Internet Security to inspect Internet traffic from secured sites. If you have already installed the SSL certificate associated with Safe Search, then you do not need to install it again.

Is there a way for an adult to bypass Threat Security?

No, Threat Security cannot be bypassed if it detects a threat on a website that you are trying to visit. If you feel that the website was blocked by mistake, you can click the “Report Inaccuracy” button to flag the site for review.