The phone rings and you pick it up. If the call is not for you, you’re left with a choice between taking a message (and remembering to pass it on), and asking the person on the other line to call again so you can let them go to voicemail. Now Ooma has got a solution to this particular phone etiquette problem: Send to Voicemail. With the push of a button you can transfer a caller directly to voicemail without a hassle, letting the caller leave their message and relieving you of the burden of writing it down. It’s a win-win for everyone!

  1. How does Send to Voicemail work?
  2. What if I accidentally send someone to voicemail? Can I get them back on the line?
  3. Can I send a call to voicemail before I pick it up?
  4. Is Send to Voicemail available to all Ooma customers?

How does Send to Voicemail work?

If you want to send a caller who is on the phone to voicemail, just press the fast forward button (or if you have the touch version of the Ooma Telo, you can press the envelope button) on your Ooma device. The caller will hear your voicemail greeting, and will then be able to leave a message just as they normally would.

What if I accidentally send someone to voicemail? Can I get them back on the line?

No. Once you send a call to voicemail, you cannot pick it up again.

Can I send a call to voicemail before I pick it up?

Yes! If your phone is ringing and you see that’s it is not for you or just don’t feel like taking the call, you can send it straight to voicemail by pressing the fast forward button (or if you have the touch version of the Ooma Telo, you can press the envelope button) on your Ooma device.

Is Send to Voicemail available to all Ooma customers?

No. Send to Voicemail is only available to Ooma Premier subscribers.