The Ooma Telo Handset is the natural compliment to your Ooma Telo, allowing you to unlock all of the features that Ooma has to offer. Its stylish design houses top-of-the-line DECT 6.0 technology to ensure that the handset sounds as good as it looks. And it sounds great – the Ooma Telo Handset is the only cordless handset that can support High-Definition phone calls. It’s the number one companion for your Ooma Telo.

Reference: If you’d like to see more about menu navigation, you may want to view the Ooma Telo Handset menu guide.

  1. What is the Ooma Telo Handset and how is it different from other cordless handsets?
  2. How many Ooma Telo Handsets can be used with the Ooma Telo?
  3. What do the buttons on the Ooma Telo Handset do?
    1. New voicemail indicator
    2. Call log
    3. Contact list
    4. Speakerphone
    5. Voicemail
    6. Redial
    7. Intercom
    8. Speed dial
  4. How can I mute my phone?
  5. How do I change the volume while I’m on a phone call?
  6. How can I change the volume of the phone’s ringer?
  7. Can I turn the ringer off on my phone?
  8. How do I make an HD phone call?
  9. How does the speakerphone work?
  10. Can I check my Call Logs with the Ooma Telo Handset?
  11. How does the redial function work?
  12. What is the difference between Call Logs and redial?
  13. How can I use my Contact List with my Ooma Telo Handset?
    1. Accessing your Contact List
    2. Navigating your Contact List
    3. Searching your Contact List
    4. Adding a number to your Contact List from your Call Logs
    5. Adding a number to your Contact List from your Redial menu
    6. Managing your Contact List
  14. Does the Ooma Telo Handset have speed dial? How do I use it?
    1. Adding a number to speed dial
    2. Dialing with speed dial
    3. Deleting a speed dial number
  15. How does intercom work on the Ooma Telo Handset?
  16. How can I make an intercom call from my regular phone to an Ooma Telo Handset?
  17. What are the Ooma Telo Handset Phone Settings features?
  18. What is the baby monitor feature and how does it work?
  19. What can I learn about my phone with the Information screen?
  20. If I’ve set a custom ring tone in My Ooma, and also set a ring tone on my Ooma Telo Handset, which ring tone will I hear for an incoming call?

What is the Ooma Telo Handset and how is it different from other cordless handsets?

The Ooma Telo Handset is a cordless phone built to seamlessly integrate with your Ooma Telo. With this companion device, you can link your whole house up to Ooma without any wires or hassle. The Ooma Telo Handset is the only cordless phone that can deliver the lifelike sound of HD Voice, so your days of hearing flat, muffled conversations will be over. It’s also the only cordless phone that can seamlessly integrate with your Ooma Telo to help you unlock all of the features Ooma has to offer, including:

How many Ooma Telo Handsets can be used with the Ooma Telo?

Each Ooma Telo can support up to four Ooma Telo Handsets, in addition to a regular phone that can be plugged into the PHONE port in the back of the Ooma Telo. This means your household can have a total of five phones.

What do the buttons on the Ooma Telo Handset do?

The diagram below describes the function of each of the buttons on your Ooma Telo Handset:

annotated diagram

New voicemail indicator

A blinking blue light will let you know you have a new voicemail without checking your Ooma Telo.

Call log

Your call log lists your recent calls in the order they were received.

Contact list

Access your Ooma Contact List to dial people you’ve put into your personal phone book.

Speakerphone

Enable the top-of-the-line Ooma speakerphone to talk on the phone without straining your ear or shoulder by holding the phone awkwardly.

Voicemail

Access your Ooma voicemail with full functionality, right from your phone.

Redial

Pull up a list of your recently dialed calls, where you can call again or add a number to your Contact List.

Intercom

Easily dial up other phones in your house to chat internally.

Speed dial

Dial your most frequently contacted friends and family quickly with speed dial.

How can I mute my phone?

You can mute your phone by pressing the right softkey during a call (it should show “mute”). To unmute the phone, press the right softkey a second time.

How do I change the volume while I’m on a phone call?

While you’re on a phone call, you can change the volume of the speaker by pressing up and down on the navigation pad.

How can I change the volume of the phone’s ringer?

You can change the volume of the phone’s ringer by pressing up and down on the navigation pad while the phone is not in use.

Can I turn the ringer off on my phone?

You can turn the ringer off on your phone by pressing down on the navigation pad until the phone reports “Ring Volume: Off” and the ringer off icon shows up in the upper right hand corner of the display.

How do I make an HD phone call?

You don’t have to do anything special to make an HD phone call – simply pick up the phone and dial, just as you normally would. If the person you call also has an Ooma Telo that is set up to make and receive HD phone calls, your call will automatically be in HD voice quality. If not, you’ll still be able to talk using Ooma PureVoice™ technology for high-quality sound.

Reference: For more information about HD Voice, you may want to check out our HD voice article.

How does the speakerphone work?

Speakerphone allows you to talk on the phone hands-free by broadcasting the call with a speaker. There are several ways that you can enable the speakerphone:

  • By pressing the speakerphone button at any time during a call
  • By entering the phone number and pressing the speakerphone button instead of connecting the call with the call logs button
  • By answering a call with the speakerphone button instead of the call logs button
  • To disable speakerphone, press the speakerphone button at any time.

Can I check my Call Logs with the Ooma Telo Handset?

Checking your Call Logs with the Ooma Telo Handset is a cinch! Simply press the call logs button on your handset to bring up your recent incoming calls, sorted by date. If you see a number you want to save to your Contact List, you can do so by highlighting the number, pressing the Menu button, and selecting “Save”. To call a number back, highlight the number and call it by pressing the left softkey, the green phone button, or the speakerphone button to dial in speakerphone mode.

How does the redial function work?

To use the redial function, press the redial button. This will bring up a list of your recently-dialed numbers sorted into reverse-chronological order. To redial a recently dialed number, use the navigation pad to highlight the number you wish to call and press the left softkey or the green phone button.

What is the difference between Call Logs and redial?

Call Logs and redial give you different information. Call Logs will show you all recent incoming phone calls, whereas redial will show you all recent outgoing phone calls.

How can I use my Contact List with my Ooma Telo Handset?

Your Contact List will help you keep in touch with the people you care about the most, while also personalizing your Ooma experience. When you populate your Contact List with the names and phone numbers of the people you speak with the most, you open up new functionality for caller-ID, My Ooma, and your Ooma Telo Handset. In order to use the Contact List feature with your Ooma Telo Handset, you must first set it up in My Ooma by following the instructions in our Contact List article.

Accessing your Contact List

You can access your Contact List by pressing the contact list button on your Ooma Telo Handset.

You can navigate through your Contact List until you have highlighted the contact you wish to call. Once you’ve selected a name, you can call the contact at their first phone number by pressing the left softkey or pressing the green phone button. You can also view more information about the contact by pressing the right soft key. In this view, you will see all the numbers associated with this contact so you can select which number you want to reach them at.

Searching your Contact List

In addition to scrolling through your Contact List, you can also to search by name or number. To search your Contact List by name, type the name of the contact on your phone, tapping each key once. For example, to search for “John,” you will type in “5 - 6 - 4 - 6” to represent the letters. As you type, the screen will only show the contacts that could match your input. You can select your contact as soon as it appears on the screen.

Alternately, you can search your Contact List by phone number. To do this, simply type in the first few digits of the phone number on your phone’s keypad until the contact’s name appears on the screen.

Adding a number to your Contact List from your Call Logs

To add a phone number to your contact list from your Ooma Telo Handset’s Call Logs, follow these directions:

  1. Press the left navigation key to bring up your Call Logs
  2. Scroll down until you’ve highlighted the phone number you’d like to add
  3. Press the Menu button
  4. Select “Save” to add the number

Adding a number to your Contact List from your Redial menu

To add a phone number to your contact list from your Ooma Telo Handset, follow these directions:

  1. Press the redial key to bring up your Redial menu
  2. Scroll down until you’ve highlighted the phone number you’d like to add
  3. Press the right softkey to save the number to your Contact List

Managing your Contact List

To manage your Contact List, you must use your My Ooma account. You can find more information by visiting the Contact List FAQ.

Does the Ooma Telo Handset have speed dial? How do I use it?

The Ooma Telo Handset does have a speed dial function, allowing you to map up to 10 frequently-called numbers for quick access. Here are some quick pointers for using speed dial:

Adding a number to speed dial

Before you can use it to dial, you must first map at least one phone number to your phone by following these instructions:

  1. Using either your Call Logs or your Contact List, highlight a number that you’d like to add to your speed dial
  2. Press the Menu button
  3. Select the “Add to Speed Dial…” option
  4. Choose the speed dial number you would like to map the phone number to

Dialing with speed dial

Once you have at least one number set up for speed dial, you can activate it in either of the following ways:

  • Press #, followed by the speed dial number OR
  • Press and hold the speed dial number

Note: If you press and hold the speed dial number, the phone will dial automatically when you activate speed dial, so you do not have to press Send.

Deleting a speed dial number

You can delete a speed dial number by doing the following:

  1. Press #
  2. Highlight the number you’d like to remove and press the menu key
  3. Select “Delete”

How does intercom work on the Ooma Telo Handset?

For customers who have two or more Ooma Telo Handsets, the intercom feature can come in handy. Intercom can be activated by pressing the intercom button and selecting from the following options:

  • Base phone: The base phone feature will ring the phone connected to the PHONE port of your Ooma device. When the phone is picked up, an intercom call will connect between the two phones. If you have a multi-handset phone with the base station plugged into the PHONE port of your Ooma device, all of the satellite phones will ring as well.

  • Handset X: Activating this feature will page the numerically identified handset. Answering the page will connect the two phones via intercom.

  • Call All: This will page all Ooma Telo Handset phones in the household. The first handset to answer the page will connect to the originating phone via intercom.

How can I make an intercom call from my regular phone to an Ooma Telo Handset?

You use a regular phone connected to the PHONE port of the Ooma Telo to call individual Ooma Telo Handsets by dialing *01 for the first handset, *02 for the second, and so on for each handset in your home. The Ooma Telo Handsets are assigned numbers based on the order in which they were activated. To initiate an intercom call to all of your Ooma Telo Handsets instead of one specific one, dial *00.

What are the Ooma Telo Handset Phone Settings features?

The Phone Settings menu can be used to turn Ooma Telo Handset features on and off. In this menu, you have the following options:

  • Auto answer: When this feature is on, the Handset will automatically answer a call if the phone is ringing and you pick it up off of the charger. The default setting is off, which means you have to press the “Talk” button to answer a phone call.

  • Auto hangup: When this feature is on, the Handset will automatically hangup a call when you put the phone on its charger. The default setting is off, which means you have to press the “End Call” button to hangup a call.

  • Voicemail speaker: When this feature is on, the Handset will connect to voicemail in speakerphone mode when you press the “Voicemail” button. The default is on. If this feature is turned off, voicemail calls will connect in earpiece mode so you can listen to voicemail privately.

  • Voicemail Monitoring: When this feature is on, Ooma Premier users will be able to hear screened calls over the speaker of the Ooma Telo Handset. The default is on. If this feature is turned off, screened calls will not play over the speaker of the Ooma Telo Handset.

  • Baby Monitor: When this feature is on, your phone can be used as the microphone in baby monitor mode. You’ll need to type in the PIN you used to activate your Ooma Telo Handset in order to turn this mode on.

What is the baby monitor feature and how does it work?

You can keep your ears open from a distance by using the baby monitor feature. In order to enable this feature, you can follow these directions:

  1. Enable Baby Monitor under the Phone Settings menu for the phone that will act as the microphone (be prepared to type in the PIN you used to activate the handset)
  2. Select a phone to act as a receiver (the phone that broadcasts audio)
  3. Press the intercom button on the receiver phone and select Baby Monitor from the menu
  4. Select the phone that you set up in Step 1

The receiver phone will use the speaker to play all sounds recorded by the microphone on the remote handset. You can use the baby monitor feature while both phones are on chargers.

Note: Baby monitor requires at least two Ooma Telo Handsets in order to function. This feature will not work with one Ooma Telo Handset and one phone from a different manufacturer.

What can I learn about my phone with the Information screen?

The Information screen will tell you information about your phone that might be useful for troubleshooting and networking purposes. This screen will show, in order:

  • Handset name
  • Main phone number or number of the personal device (if configured as a personal device)
  • Version of the Ooma Telo software
  • Version of the handset firmware
  • Version of the base station firmware
  • MAC address of the Telo TO INTERNET port
  • IP address of the Telo TO INTERNET port
  • MAC address of the Telo HOME NETWORK port
  • IP address of the Telo HOME NETWORK port

Note: Ooma Telo units manufactured after April of 2011 no longer support the HOME NETWORK port.

If I’ve set a custom ring tone in My Ooma, and also set a ring tone on my Ooma Telo Handset, which ring tone will I hear for an incoming call?

If you set a custom ring tone on your Ooma Telo Handset, it will override any custom ring pattern settings you have selected in your My Ooma account.