There’s nothing more important than knowing that your home is safe and secure from threats. Designed to monitor your home and contact you when something out of the ordinary happens, Ooma Home Security is a low-cost, exceptionally effective solution that will give you the peace of mind you deserve since you can take decisive action in the event of an emergency. Home Security works with your existing Ooma Telo, so getting up and running is a breeze. Best of all, there are several different hardware components to choose from so you can customize your setup to ensure the ultimate protection for your household.

  1. What is Ooma?
  2. What is Ooma Home Security?
  3. What are the different Ooma Home Security hardware options?
    1. Door and window sensor
    2. Water sensor
    3. Motion sensor
    4. Garage door sensor
  4. How do I set up Ooma Home Security?
  5. How much does Ooma Home Security service cost?
  6. What is the difference between the Monitor Plan and the Secure Plan?
  7. Is there a contract to sign or any other long-term commitment?
  8. How do Ooma Home Security devices connect to my Ooma Telo? Is the connection secure?
  9. Will Ooma Home Security still work if my power goes out?
  10. What is the connection range for Ooma Home Security?
  11. What is the projected battery life for Ooma Home Security sensors?
  12. How many Ooma Home Security hardware sensors can I link to my Ooma Telo?
  13. Is Ooma Home Security compatible with the Ooma Hub?
  14. What types of notifications can Ooma Home Security generate?
  15. Can I use Ooma Home Security to dial 911?
  16. How can I change my e911 address?
  17. Is my Ooma Home Security setup monitored by a person?
  18. Can Ooma Home Security support third-party sensors?
  19. Does Ooma Home Security support a sensor with a camera?
  20. Is there a video that can guide me through setting up Ooma Home Security?
  21. I’m having trouble syncing Home Security sensors with my Ooma Telo. What can I do?

What is Ooma?

Ooma is a Voice over IP (VoIP) company that strives to offer affordable telephone service with many powerful features for a low monthly price. In addition to residential phone service, Ooma also offers many add-on features to help make your home smart and secure. These features include compatibility with Nest products, Internet security options, and now home security and monitoring services.

What is Ooma Home Security?

Ooma Home Security is a home security system that links to your existing Ooma Telo. After you install one or more of the hardware sensors and download the Ooma Home Security app to your smart phone, you can enjoy the peace of mind that comes from knowing that you will receive alerts when something unexpected happens.

What are the different Ooma Home Security hardware options?

You can purchase the following types of Ooma Home Security hardware accessories:

Door and window sensor

The door and window sensor accessory will alert you when a door or window has opened and closed. It consists of two pieces that attach to a door or window and its frame, and it works by using a magnetic sensor to detect movement. Learn more.

Water sensor

The water sensor accessory can detect either wet or dry conditions, and is perfect for use near a water heater, in your basement, or under a sink. It can also be used to detect when potted plants need to be watered. Learn more.

Motion sensor

The motion sensor accessory can be mounted to a wall, or can be installed using the included stand attachment. Intended for use in hallways, garages, and other areas where you would not want people when you are away from home, it has an 85-degree field of view and can sense movement up to 30-35 feet away. Learn more.

Garage door sensor

The VTech garage door sensor accessory lets you know when your garage door has been opened and closed. It attaches directly to the inside of your garage door and raises an alert when it detects that it has been turned 90 degrees as the door opens. Learn more.

How do I set up Ooma Home Security?

To get started setting up Ooma Home Security, you must first download and install the Ooma Home Security app on your smartphone. The app can be found in both the iOS and Android stores. You can learn more about the app by visiting our FAQ.

Once you have installed the app, you can install the hardware components according to the instructions that came with them. You can find those instructions online here:

How much does Ooma Home Security service cost?

You should begin by purchasing one or more of the following Ooma Home Security accessories:

Accessory USD price CAD price
Door and window sensor $24.99 $34.99
Water sensor $29.99 $39.99
Motion sensor $34.99 $44.99
Garage door sensor $29.99 $39.99

Once andyou have installed the hardware components, Home Security service can be added to your Ooma setup for the following price:

Service Tier USD price CAD price
Monitor Plan FREE FREE
Secure Plan $4.99/month
$3.99/month with Premier
$5.99/month
$4.99/month wtih Premier

What is the difference between the Monitor Plan and the Secure Plan?

The Monitor Plan is ideal for customers who plan to use Home Security as a basic, customizable means of monitoring their home while they are away. The Secure Plan offers all the benefits of the Monitor Plan with several additional features that make it easy to act quickly and decisively in the event of an emergency at home.

The chart below outlines the differences between the Monitor Plan and the Secure Plan:

Monitor Plan Secure Plan
Unlimited sensors
Real-time sensor status in mobile app
Sensor notifications (e.g. motion notifications)
90-day activity log
Home, Away, Night, Vacation, and Custom modes
Automatic mode switching
Audible notifications on Telo
Mobile push notifications
Phone, SMS, and email notifications
Remote 911 capability
Multiple app users

Is there a contract to sign or any other long-term commitment?

No. With Ooma Home Security, there are no contracts or long-term commitments. Customers can cancel their monthly subscription at any time.

How do Ooma Home Security devices connect to my Ooma Telo? Is the connection secure?

Ooma Home Security devices connect with your Ooma Telo through DECT Ultra Low Energy (ULE) technology. This method connection is much less power hungry than a traditional Wi-Fi connection, giving our hardware accessories an estimated battery life of up to two years. It is also extremely secure since the connection does not have an IP address that can be outside of your home network.

Will Ooma Home Security still work if my power goes out?

If your power goes out, you will receive a notification through the Ooma Home Security app. Your hardware devices will not be able to send you additional notifications until the power comes back.

What is the connection range for Ooma Home Security?

Home Security equipment should be installed within a range of approximately 200 feet from the Ooma Telo to ensure optimal performance. Please note that certain factors such as the type of home, construction material, number of walls, and others can impact the sensor range.

What is the projected battery life for Ooma Home Security sensors?

The projected battery life of all Ooma sensors is approximately 1.5 years. Battery life is impacted by usage, so sensors that are used less frequently may have a longer battery life than sensors that are placed in heavily-traveled areas.

Ooma customers who are using the most updated generation of hardware, can link up to 35 Home Security sensors to the Ooma Telo.

Ooma customers who are using the previous generation of Telo can link up to three Home Security sensors.

The picture below shows the old hardware on the left, and the updated hardware on the right:

telo comparison

Is Ooma Home Security compatible with the Ooma Hub?

Ooma Home Security is only available to customers with Telo devices. If you would like to upgrade, please contact Customer Support.

What types of notifications can Ooma Home Security generate?

Ooma Home Security can generate the following types of notifications:

  • Push notifications: Push notifications will pop up on your mobile phone.
  • Base announcements: Your Ooma Telo will announce each notification through its speaker.
  • Phone call [Secure Plan]: You will receive a phone call for each notification. This notification type gives you the option to be connected to 911 as though you are calling emergency services from your home address in the US or Canada.
  • Email [Secure Plan]: You will receive an email for each notification.
  • SMS [Secure Plan]: You will receive a text message for each notification.

Can I use Ooma Home Security to dial 911?

The 911 button in the Ooma Home Security app allows Secure Plan customers to dial 911 as if they were calling from their home phone and using their home address. This means that you can reach your home’s local emergency services from anywhere in the US or Canada, and that the 911 dispatcher will automatically receive your home address and phone number when the call connects. This information will allow the operator to dispatch emergency services to your home as quickly as possible.

When you push the 911 button in the app, you will be asked to confirm that you wish to dial emergency services from your home address, along with which phone you are using (e.g. cell phone, work phone, etc.). You will then see a prompt telling you that you will receive a call to the phone you have selected shortly. When you pick up the call, you will need to press “1” to confirm that you wish to dial 911.

How can I change my e911 address?

The e911 address that you have on file will determine where emergency personnel will be directed when 911 is dialed for any reason from your Ooma phone or through the Ooma Home Security app. You can learn more about e911, including how to update your address, by visiting our 911 FAQ.

Is my Ooma Home Security setup monitored by a person?

No. Ooma Home Security puts you in the driver’s seat. When the system detects an event, it alerts you via the notification type or types that you choose. Once an alert has been issued, the Ooma Home Security app allows Security Plan customers to trigger a 911 call to the emergency personnel nearest your home, regardless of where you are in the world.

Can Ooma Home Security support third-party sensors?

You cannot currently pair third-party sensors such as the Nest smoke detector directly with the Ooma Telo through Ooma Home Security.

Many third-party products can be integrated with the Ooma Telo without going through the Ooma Home Security app. Ooma Premier subscribers can learn more about connecting Nest with the Ooma Telo by visiting our Nest FAQ, and more about creating a connected home with other smart devices by visiting our IFTTT overview FAQ.

Does Ooma Home Security support a sensor with a camera?

Ooma has recently acquired Butterfleye, a smart video security platform. These intelligent, wire-free security cameras can detect people, pets, and various sounds, and will be integrated into Ooma Home Security in the coming months.

In the interim, users may choose to install a third-party camera alongside Ooma Home Security.

Is there a video that can guide me through setting up Ooma Home Security?

Yes! You can watch our tutorial video to help you through the setup process.

I’m having trouble syncing Home Security sensors with my Ooma Telo. What can I do?

Please see our accessory pairing problems article for more information about why you may be experiencing difficulty syncing your Home Security sensors with your Ooma Telo.