The Nest Alerts feature allows you to combine Ooma with the power of Nest to enable smart communication services. Take advantage of Nest Alerts to give yourself additional peace of mind and to ensure that your phone calls follow you whenever you’re away from home.

  1. What is the Nest Alerts feature?
  2. How do I link my Nest and Ooma accounts together?
  3. How do I set up the follow me feature?
  4. How do I set up alarm monitoring?
  5. How do I set up check-in monitoring?
  6. Who can use the Nest Alerts feature?

What is the Nest Alerts feature?

The Nest Alerts feature allows you to link your Ooma and Nest accounts together to tap into their combined power. There are three powerful options that you can enable once you link your accounts together:

  • Follow Me: When Nest Learning Thermostat detects that no one is at home, your calls will be automatically forwarded to your cell phone or mobile app according to your call forwarding preferences. When Nest detects that someone has returned home, call forwarding will be disabled so that calls will once again ring your home phones.

    Reference: Learn more about call forwarding by visiting our FAQ.

  • Alarm monitoring: If your Nest Protect detects smoke or if its carbon monoxide alarm goes off, you’ll receive a call to let you know. You can trigger a call to emergency response personnel that will originate from your home phone number, so emergency responders will see your home address.
  • Check-in monitoring: If you’re expecting kids or an elderly family member to arrive home during a certain time period, check-in monitoring can give you some peace of mind. You can set up the days of the week and times when you’re expecting your loved one to arrive home, and if no one arrives home during that time you’ll receive a phone call to alert you.

To get started, follow these instructions:

  1. Log into your My Ooma account and then visit the Nest Alerts page under your Apps tab.
  2. Click the “Link Nest Account” button shown below:
    link account

  3. Click “Accept” when Nest asks you to authorize the Ooma app. You will be asked to log in to your Nest account.
  4. Choose the Nest structure that you would like to link to your Ooma system and click “Save”.

Once you have linked your Nest accounts, you are ready to turn on any of the Nest Alerts features.

How do I set up the follow me feature?

You can set up the follow me Nest Alerts feature by following these steps:

  1. Log into your My Ooma account and then visit the Nest Alerts page under your Apps tab.
  2. Click the checkbox next to “Follow Me enabled” to turn this feature on.
  3. Use the dropdown box to determine when you would like the Nest system to trigger the call forwarding, as shown below:
    call forwarding

    You can select when calls will be forwarded:

    • Away: When your Nest account has been manually put into Away mode, calls will forward to your cell phone.
    • Auto-Away: When your Nest devices have automatically detected that no one is at home, calls will forward to your cell phone.
    • Away or Auto-Away: Whenever the Nest account switches to Away mode either manually or automatically, calls will be forwarded to your cell phone. Note: When your Nest device is in Home mode, calls will only ring your home phone.
  4. Double-check your call forwarding preferences by visiting the Call Forwarding tab under your Preferences. You should be sure the checkboxes next to home and your forwarding number are checked.
  5. Click the Save button to save your changes.

To use the follow me feature, you must have at least one Nest Learning Thermostat device installed in the Nest structure.

How do I set up alarm monitoring?

You can set up the alarm monitoring Nest Alerts feature by following these steps:

  1. Log into your My Ooma account and then visit the Nest Alerts page under your Apps tab.
  2. Click the checkbox next to “Alarm monitoring enabled” to turn this feature on.
  3. Determine the amount of time that your Nest Protect alarm will go off before you receive a call (30-120 seconds).
  4. Enter a phone number that will receive a call in the event that the alarm goes off:
    alarm monitoring

  5. Click the Save button to save your changes.

To use the alarm monitoring feature, you must have a Nest Protect device installed in the Nest structure you are monitoring.

How do I set up check-in monitoring?

You can set up the check-in monitoring Nest Alerts feature by following these steps:

  1. Log into your My Ooma account and then visit the Nest Alerts page under your Apps tab.
  2. Click the checkbox next to “Check-in monitoring enabled” to turn this feature on.
  3. Set a window of time and the days of the week during which you’re expecting your loved one to come home, as demonstrated in the screenshot below:
    check-in monitoring

  4. Enter a phone number that will receive a call in the event that no one checks in during the specified time. You can optionally enter a second phone number that you can connect to when you receive a check-in monitoring call.
  5. Click the Save button to save your changes.

To use the check-in monitoring feature, you must have a Nest Learning Thermostat device installed in the Nest structure.

Who can use the Nest Alerts feature?

The Nest Alerts feature is available for Ooma Premier subscribers who have Nest installed in their homes.