One of the perks of a subscription to Ooma Premier is having an expanded free calling zone. We have offered free calling to U.S., Canada, and Mexico to Premier customers for several years, and recently we have added calling to Mexico as well.

  1. How does calling to the U.S., Canada, and Mexico work?
  2. Can I call to the U.S., Canada, and Mexico with my Basic account?
  3. Do I need to do anything special when I dial?
  4. If I purchased my unit in the United States, can I select a phone number from Canada (and vice-versa)?
  5. Can I have a phone number from each country?
  6. Can a unit with a U.S. phone number have a Canadian 911 address and vice-versa?
  7. Can I call all three countries for free during my Ooma Premier free trial period?
  8. Are there any limitations for U.S. customers when calling Canada or Mexico?

How does calling to the U.S., Canada, and Mexico work?

If you have a subscription to Ooma Premier, then calling to landlines and cell phones in the U.S. (including Puerto Rico), Canada, and Mexico is now included as part of your free calling service.

Can I call to the U.S., Canada, and Mexico with my Basic account?

For our valued Basic customers, nationwide calls to the country where you purchased your Ooma device are free. This includes Puerto Rico for U.S. customers. Otherwise, calls abroad start at just 1.6¢ per minute.

Basic customers who make many international calls may also wish to consider subscribing to our 61 Country International Calling Bundle, which includes 1,000 calling minutes to landlines in 61 countries for just $10/month. You can learn more about this calling plan by visiting our FAQ.

Do I need to do anything special when I dial?

Dialing a U.S., Canadian, or Mexican number is the same: you must dial 1 followed by the area code and the seven-digit number you would like to reach.

If I purchased my unit in the United States, can I select a phone number from Canada (and vice-versa)?

Ooma Telos that were purchased in the United States must have a primary number from a U.S. area code, and vice-versa for Canadian units.

Can I have a phone number from each country?

Ooma Premier subscribers may select a virtual phone number from either the United States or Canada. Mexican phone numbers are not available at this time.

For example, if you use your Telo in the U.S. but have friends and family in Canada, as a Premier subscriber, you may add a second number from a Canadian area code so your loved ones can reach you without paying for an international long distance call.

One virtual number is included in the Premier subscription, and up to eight additional numbers (for a total of 10) are supported for just $4.99 each month.

Can a unit with a U.S. phone number have a Canadian 911 address and vice-versa?

No. The Ooma Telo device sold in the United States must have a U.S. service address. Devices sold in Canada must have a Canadian service address.

Can I call all three countries for free during my Ooma Premier free trial period?

Yes! Your Ooma Premier free trial includes all of the perks of a Premier subscription, meaning that you can make free calls to the U.S., Canada, and Mexico during your trial period.

Are there any limitations for U.S. customers when calling Canada or Mexico?

Premier customers in the U.S. can call anywhere in Canada for free except to the Northwest Territories. Calls to that area will be charged at our normal international rates.