Responding to an emergency with the Ooma Home Security app Seconds matter in the event of an emergency, so it’s important that you have a decisive course of action available to you. The Ooma Home Security app lets Secure Plan users call 911 with the touch of a button. No matter where you are in the world, your call will be routed to emergency responders using your home address. If you have an Ooma Siren installed, you can choose to sound a loud alarm instead of or in addition to a call to 911.

  1. How do I call 911 when there’s an emergency?
  2. What is the Action Center?

How do I call 911 when there’s an emergency?

The 911 button allows customers with the Secure Plan service tier to dial 911 as if they were calling from their home phone and using their home address. This means that you can reach your home’s local emergency services from anywhere in the US or Canada, and that the 911 dispatcher will automatically receive your home address when the call connects.

The 911 button may be located in one of two places depending on your Ooma Home Security hardware configuration:

  • If you have one or more Ooma Sirens installed: The 911 button can be found in the app’s Action Center, which can be accessed from any screen in the app by pressing action center.

  • If you do not have an Ooma Siren: You can reach 911 by pressing 911 from any screen in the app.

When you push the 911 button, you will be asked to confirm that you wish to dial emergency services from your home address, along with which phone you are using (e.g. cell phone, work phone, etc.). You will then see a prompt telling you that you will receive a call to the phone you have selected shortly. When you pick up the call, you will need to press “1” to confirm that you wish to dial 911.

What is the Action Center?

The Action Center is a timeline of events that have been triggered on your Ooma Home Security system. You can scroll through the events to review your account’s history, or to cancel false alarms. In the event of an emergency, you can use the Action Center to call 911, to sound a loud alarm through the Siren, or both. If you would like to know more about any event, click it for details.